QUESTION:

Why do I get an SSL certificate error when using Eudora for email?

POSSIBLE SOLUTION(S):

As of February 20, 2004, Tellurian Networks primary mail servers - pop3.tellurian.com and smtp.tellurian.com - both support SSL connections for the POP3, SMTP, and IMAP4 protocols. By default and whenever possible, Qualcomm's Eudora (5.1 or greater) email program will attempt to use SSL connections when sending and receiving email. As such, Eudora may present an error when trying to negotiate SSL connections with the our mail servers, unless you accept our SSL certificate. This error occurs because the Eudora email program does not include any certificate authority information except for SSL certificates issued by Verisign. Our mail servers use SSL certificates issued by Geotrust; please be assured there is nothing wrong with our SSL certificate or the SSL connection causing the SSL error messages you may see before implementing this change.

To disable SSL in Eudora

1. Click "Tools", then "Personalities", right-click on "<Dominant>", and then click "Properties".
2. In the "Generic Properties" tab, change the option for "Secure Sockets when Sending" to Never.
3. In the "Incoming Mail" tab, change the option for "Secure Sockets when Receiving" to Never.
4. Click OK to save. Close Eudora and reopen Eudora for the new settings to take effect.

1. In the "Incoming Mail" tab, make sure the option for "Secure Sockets when Receiving" is set to If Available, STARTTLS. Click the "Last SSL Info" button. Click the "Certificate Information Manager" button. Click the "Add to Trusted" button. Click the "Done" button. Click OK and then click OK again.
2. Click OK to save. Close Eudora and reopen Eudora for the new settings to take effect.

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