QUESTION:

Why does a box appear on my screen which asks if I want to stay connected then counts down to 0 and disconnects?

POSSIBLE SOLUTION(S):

Tellurian Networks cannot make boxes appear on your screen warning you before any disconnection, including our standard 20 minute idle-timeout. This box is a direct result of a setting in Windows and we can help you change these settings to prevent this from reoccurring. If you are being disconnected without warning after 20 minutes of idle-time (meaning without actually performing ANY network activity — web browsing, checking e-mail, chatting, etc.), that is normal. If you are being disconnected sooner than 20 minutes under any circumstances, something is wrong. Send us a message support@tellurian.com or call us and we'll help you fix the problem.

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